Kaseware News
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Why I Left the FBI to Start a Software Company: Part 2
By Scott BaugherPart 2 of 2Read Part 1 Here Detours Ahead Leaving the safety of a federal government job to strike out on our own was a big leap that not everyone was prepared to make right away. However, Dorian, Nathan, and I each wanted to build ground-breaking...
Special Event for DeliverFund
By Mark Dodge DeliverFund Annual Event This past weekend, we were thrilled to support DeliverFund. DeliverFund is one of our non-profit customers that works tirelessly to end human trafficking in the United States. We attended their annual Fire and Whiskey event at...
Why Law Enforcement Customers Are Different
By Korinne CondieAt my previous job, customers would often call in with issues that were: “High priority” “Severity one” “Hair on fire” or “Needs to be fixed immediately.” So much so that we had a common saying: “calm down, no one is dying, we can fix this." Except I...
3 Reviews That Make Us Proud
By Mark Dodge Why We Do What We Do Kaseware was founded to bring critical software to those who need it most: those who dedicate their lives to keeping others safe. This includes everyone from law enforcement to the military to corporate security to non-profits to...
Law Enforcement 101
By Korinne CondieStarting at the Beginning I started Kaseware having less than zero knowledge about law enforcement. I had never been inside a police station, never called 911, and never seen the inside of a patrol car. I have never even gotten a speeding ticket...
Why I Left the FBI to Start a Software Company: Part 1
By Scott BaugherPart 1 of 2Read Part 2 Here Let’s Start at the Beginning For me the path from technology executive to Federal Bureau of Investigation (FBI) agent and then back again was not an obvious one. It all started in 2000, toward the end of the “dot com” boom,...
Something Every Security Professional Should Know: The Intelligence Cycle
By Mark DodgeThis article is part of our series on Security Space Essentials and how Kaseware supports them. Threat Intelligence The “Intelligence Cycle” was one of the most significant things I learned in my training to be an intelligence officer. It’s a timeless...
Home Break-in Horror Story
By Korinne CondieHome Break-In My home was broken into in April of this year. April 19th to be exact, as it’s not a date one quickly forgets. As burglaries go, it was on the “nicer” side, I imagine. Meaning not everything of value was taken and the house was not...
Welcome To Our New Team Member Michael Hartzler!
By Michael HartzlerKaseware’s New Account Executive We’re ecstatic about our newest hire Michael Hartzler — Government Account Executive! As a US Coast Guard and Law Enforcement veteran and seasoned Fusion Center leader, we couldn’t ask for a better fit. Welcome to...
The Collaboration Crisis
By Mark DodgeThe Collaboration Crisis A common phrase in law enforcement is that “cops talk.” Unfortunately, law enforcement agencies, typically, do not. Indeed, silos both within agencies and across agencies in public safety are one of the most significant barriers...
The Ultimate Case Management Challenge
By Dorian DeligeorgesMy Journey to Kaseware The "James Bond" Intelligence Technology Fantasy As I started my career as a new agent with the Federal Bureau of Investigation (FBI) over 15 years ago, I was thrilled by the prospect of serving one of the premier law...
How a Job Title Changed the Customer Support Story
By Korinne CondieThe Technology Industry's Number One Nuisance Customer service has a certain stigma in the technology industry. Client requests are often considered a nuisance, an afterthought, or worse, a joke. Their issues have to be dealt with quickly so the team...
Getting the Right Tools in the Hands of Law Enforcement
By Dave BrantFormer Director of NCIS For over 40 years, I’ve had the honor to be directly or indirectly part of the Law Enforcement profession. I began as a uniformed patrol officer during the mid 1970's in Miami, Florida. This was followed by 21 years as a special...
Independence from the Status Quo
By Mark Dodge Independence from the Status Quo The Fourth of July is the story of people who dreamed of something bigger. They refused to accept business as usual. Taking on King George and the most powerful nation on Earth was an enormous risk. But the new Americans...
Announcing Our New Website!
Engineers On a Mission Today we are proud to announce the launch of our new website! The new site clearly shows who we are: engineers on a mission to make the world a safer place. At the same time, it better demonstrates our different product features for law...
Three Ways Technology Lets Us Down
By Jennifer KraxnerThere Has To Be a Better Way If these are words you tell yourself on a daily basis, then we were cut from the same cloth. I’m constantly let down by things that are harder than they should be: Connecting my laptop to the hotel’s wifi. Entering my...
Welcome to Our Newest Team Member!
Kaseware's New Account Executive We're ecstatic about our newest hire Stephen Delp — Account Executive! As a veteran and seasoned public safety technologist, we couldn’t ask for a better fit. Welcome to the Kaseware team Stephen. Stephen’s Story I am the newest member...
Kaseware in the Caribbean
Last month Kaseware was in the Caribbean! We partnered with OmniSystems to support the Association for Caribbean Commissioners of Police (ACCP) Conference in Grand Cayman. The conference brought together police commissioners and other leaders in law enforcement. Many...