DISPATCH MANAGEMENT SYSTEM

COORDINATE FIELD OPERATIONS WITH SPEED AND PRECISION

Kaseware’s integrated dispatch management system capabilities give your team real-time oversight of active calls, unit assignments, and incident status, all from within your investigative platform.

Dispatch Tools That Keep Everyone Aligned

Whether you’re behind a desk or in the field, Kaseware’s dispatch management system features are designed for situational clarity and team-wide coordination.

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  • Dispatch Map

    Visualize unit locations and incidents on a single screen using integrated geospatial tools.

  • Call Logs & Reporting

    Automatically capture dispatch actions and timelines for full transparency and reporting.

  • Active Call Dashboard

    View current calls, assigned units, and call priority at a glance.

  • Custom Unit Statuses

    Reflect your operational language and workflows with configurable unit status categories.

Bridging the Gap Between Dispatch and Investigations

Kaseware’s dispatch management system isn’t just about sending units—it’s about keeping your team connected to the full operational picture. By integrating real-time field activity with case intelligence, Kaseware ensures dispatchers, supervisors, and field personnel are working from the same up-to-date information.

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Live Operational Awareness

Kaseware keeps dispatch connected to field activity in real time. Unit status updates, mobile app inputs, and geolocation tracking provide continuous visibility into personnel availability and movement. As cases and tasks progress, dispatchers can monitor incident status, receive alerts, and adapt resources accordingly, ensuring faster, safer response decisions.

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Integrated Case Intelligence

Because Kaseware connects dispatch directly to the broader investigative platform, call takers and coordinators can access relevant case details, linked entities, and ongoing assignments without switching systems. Field updates, notes, and uploaded media flow back into dispatch dashboards, while link analysis and entity recognition tools help add crucial context to every call.

All-in-One Platform with Zero Redundancy

Kaseware supports multi-agency collaboration and cross-team deployments while offering the flexibility to align with your organization’s terminology and workflows. Seamless integrations with other Kaseware modules and third-party systems ensures dispatch remains tightly connected to the rest of your mission-critical tools.

Built for Seamless, Scalable Operations

Kaseware’s dispatch management system runs within the same secure, configurable platform that powers your investigative operations—making it easy to scale without added complexity.

  • Real-time unit tracking and status updates
  • Integrated call-for-service and case linking
  • Custom dispatch workflows and routing rules
  • Mobile app support for field-based updates
  • Role-based access controls and permissions
  • Geospatial mapping with live incident overlays
  • Built-in reporting and audit trails
  • Secure cloud or on-prem deployment options
  • Automated alerts and configurable notifications

Fewer Steps, Faster Response

Legacy CAD and RMS systems often require duplicating effort, which slows response times and increases the risk of errors. Kaseware’s dispatch management system eliminates that inefficiency by automatically routing submitted dispatch data directly into the platform. Users can add case details, export reports, and link entities across the system—improving both speed and accuracy at every step.

Designed for Teams in Motion

Dispatch is more than call-taking, it’s an operational command in real time. Whether you’re managing patrol units, coordinating corporate security, or overseeing emergency response, Kaseware’s dispatch management system helps you dispatch smarter, faster, and with full visibility.

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Live Unit Tracking & Status Updates

Monitor field personnel locations, activity, and availability with real-time updates. Supervisors can instantly see which units are active, in transit, or responding—ensuring faster decisions and safer outcomes.

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Seamless Assignment & Routing

Create and assign calls directly from the platform. Units receive updates on their mobile devices, can view incident details and maps, and update status as they move through the response.

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Integrated Case and Incident Management

Link calls for service to ongoing cases, tasks, or incident reports without duplication. Every dispatch event becomes part of a complete, searchable history—saving time and preserving critical context.

Simplify Dispatch, Strengthen Response

See how Kaseware’s dispatch management system helps your team act faster, coordinate better, and stay mission-focused.

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CLIENT KASE NOTES

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DeliverFund’s Fight Against Human Trafficking

DeliverFund is one of these incredible clients. Everyday they take on the challenge to fight human trafficking using the power of combined resources and data.

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Phillips County and “The Case of The Mysterious Drones”

Phillips County used Kaseware’s tools to investigate mysterious drones, improving collaboration and data management for a more efficient investigation process.

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Trusted by Mission-Critical Teams

Kaseware Dispatch is trusted by law enforcement, corporate security, and intelligence teams to manage critical incidents in real time—delivering reliable coordination, transparency, and control across diverse operational environments.

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Case Management

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Geospatial Analysis

Kaseware’s geospatial tools visualize incidents, trends, and assets, enhancing decisions through integrated ESRI mapping.

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Records Management

Kaseware’s records management feature securely organizes, redacts, and retains data for compliance and investigations.

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GET A LIVE, CUSTOMIZED DEMO

You’ll quickly see how Kaseware can improve your investigations and help you achieve mission success.