Dispatch Management Software
Manage your in-field workforce and organize quick responses with Kaseware’s real-time dispatch operations software.
Kaseware’s Dispatch Software and Real-Time Operations capabilities work cohesively with Kaseware’s Records Management System (RMS) and analytic tools by connecting information directly from dispatcher’s reports and auto-populating documents and forms.
Take calls, dispatch, and
communicate to coordinate
activities in the field
Information available via
laptop, tablet,
and mobile
Integrates with all
other tools within
Kaseware
Computer Aided Dispatch Software
Computer Aided Dispatch (CAD) through Kaseware offers many time saving features, such as:
Multi-Tenant Dispatch
Dispatch multiple organizations at once from one central location.
Multiple Responder Options
Allows multiple dispatchers to be on a single call.
Live GPS Tracking
Through ArcGIS, geolocate all officers in the field with real time data and provide directions to calls for service.
Command Line Dispatching
Timers
Alerts
Allows you to use short code while reporting to increase response time when recording a caller’s information.
Set timers for a variety of uses such as a fixed amount of time between checking on a unit’s status.
Send alerts, either ad hoc or predetermined, to all units on the field to notify of potential threats or updates on events.
Track Usage
From the moment a call is answered, Kaseware will automatically track user data, such as which dispatcher took a call, how much total time was spent on each call, and how many total calls for service were answered.
A More Automated Dispatch Management System
Traditional dispatch workflows using both a CAD system and an RMS typically involve the laborious process of someone retyping information into forms and reports after a call is received. This additional step can be a time-consuming process which lowers response time and introduces the possibility of errors if identical information is not entered correctly.
With Kaseware, dispatch workflows are redesigned for efficiency and accuracy by removing the need to retype information. Submitted forms are routed directly into the system where they can be accessed for further additions, exported via multiple formats, and where entities can be identified and linked to all other information in the system.
Configurable Forms
The reports originating from a dispatch are completely customizable to your organization’s needs. Based on the type of incident being reported, forms within Kaseware will automatically include the necessary fields and can even have additional information included at the discretion of the user.
An easy-to-use interface is key to accurate reporting, and with Kaseware’s user-friendly fields the available answers to choose from can be reduced to only the correct options.