EXPERT GUIDANCE, SEAMLESS IMPLEMENTATION

Kaseware’s Professional Services team is your partner in transforming complexity into clarity. From initial setup to long-term optimization, we help you implement a system that fits your workflows—quickly, efficiently, and with expert support.

Tailored Services to Fit Your Mission

Kaseware isn’t just software, it’s a strategic platform. Our Professional Services ensure you launch with confidence and adapt as your mission evolves. Whether you’re upgrading from legacy systems or scaling your capabilities, we conduct robust business analysis to configure the platform to your needs so your team can focus on impact, not IT.

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Deep Industry Expertise

Our team includes former investigators, analysts, and law enforcement leaders who understand your challenges firsthand.

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Faster Time to Value

We eliminate complexity and delays with a low-code, configuration-first approach, so your team can be operational faster.

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End-to-End Partnership

From kickoff to expansion, you’ll have a dedicated success team committed to long-term impact, not just on launch-day.

What You Get with Kaseware Professional Services

From assisting and managing product integrations, to training users and administrators and configuring the system to the needs of your organization, our team is here to help.

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  • Implementation and Configuration

    Launch confidently with a customized platform that aligns to your operations, investigative types, and security needs.

  • Personalized Training

    Get role-specific training for every user level to accelerate platform adoption while minimizing disruption.

  • Change Management and Optimization

    Work with Kaseware experts who’ve led hundreds of deployments to streamline processes, improve efficiency, and future-proof your system.

  • Ongoing Support

    Your partnership doesn’t end at go-live. We provide proactive support and continuous improvement guidance tailored to your evolving goals.

  • 24/7 Support

    For Connections and Enterprise-tier customers, our team of product experts are available around-the-clock, day or night, ensuring you’re never left in the dark.

Ongoing Support That Evolves With You

Kaseware’s Professional Services are with you every step of the way—not just during setup. As your mission evolves, so do your needs. Whether you’re launching new workflows, expanding teams, or uncovering new use cases, our experts help you adapt quickly and confidently. With a dedicated services contact, you’ll never need to pause operations or navigate change alone.

Supporting Your Investigations, 24/7

We understand that investigations don’t adhere to a schedule. Kaseware is committed to your success, offering comprehensive support, 24 hours a day, 7 days a week for Connections and Enterprise-tier customers. Our dedicated team of product experts is readily available via phone, email, or ticket submission to answer your questions and resolve any issues, ensuring you have the assistance you need, whenever you need it.

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CLIENT KASE NOTES

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DeliverFund’s Fight Against Human Trafficking

DeliverFund is one of these incredible clients. Everyday they take on the challenge to fight human trafficking using the power of combined resources and data.

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Phillips County and “The Case of The Mysterious Drones”

Phillips County used Kaseware’s tools to investigate mysterious drones, improving collaboration and data management for a more efficient investigation process.

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GET A LIVE, CUSTOMIZED DEMO

You’ll quickly see how Kaseware can improve your investigations and help you achieve mission success.