Vulnerability Disclosure Program (VDP)

Introduction

Kaseware is committed to maintaining the security, confidentiality, and availability of our systems and customer data. We welcome responsible security research and encourage individuals to report potential vulnerabilities in accordance with our Vulnerability Disclosure Program (VDP).

This program is intended to provide clear guidelines for security researchers and to ensure reported issues are handled in a responsible, coordinated manner.

Scope

This Vulnerability Disclosure Program applies to externally accessible systems operated and maintained by Kaseware supporting its Government and Commercial SaaS environments. The following domains are in scope:

In-scope components include publicly accessible web applications and authentication workflows that enable secure user access and platform functionality.

Out of Scope

The following are not authorized under this program:

  • Denial-of-service (DoS) or resource exhaustion testing
  • Social engineering (including phishing or vishing)
  • Physical security testing
  • Testing of internal-only systems or administrative interfaces not publicly accessible
  • Underlying cloud infrastructure or third-party services not directly operated by Kaseware
  • Automated scanning that materially degrades performance or disrupts service
  • Any activity that could impact system availability, integrity, or customer operations

If there is uncertainty regarding scope, please contact us before conducting testing.

Rules of Engagement

Researchers must:

  • Conduct testing in a non-destructive manner
  • Limit exploitation to proof-of-concept only
  • Avoid accessing, modifying, or exfiltrating customer or sensitive data
  • Immediately cease testing and report the issue if sensitive data is inadvertently accessed
  • Refrain from establishing persistence, privilege escalation beyond proof-of-concept, or service disruption

Testing must comply with all applicable laws and be performed in good faith.

Safe Harbor

Kaseware considers security research conducted under this policy to be authorized and performed in good faith. We will not pursue legal action against individuals who responsibly report vulnerabilities in compliance with this program, provided that such activities:

  • Are limited to the in-scope systems listed above
  • Adhere to the testing restrictions defined in this policy
  • Do not intentionally access, modify, or exfiltrate sensitive or regulated data
  • Do not degrade system availability or disrupt customer operations
  • Exclude social engineering, physical testing, and denial-of-service techniques

This safe harbor does not apply to activities that are malicious, reckless, or conducted outside the boundaries of this policy.

Reporting Process

To report a potential security vulnerability, please use the secure submission form below.

Kaseware’s Vulnerability Disclosure Policy

Vulnerability Disclosure Philosophy

Kaseware believes effective disclosure of security vulnerabilities requires mutual trust, respect, transparency and common good between Kaseware and Security Researchers. Together, our vigilant expertise promotes the continued security and privacy of Kaseware customers, products, and services.

Security Researchers

Kaseware accepts vulnerability reports from all sources such as independent security researchers, industry partners, vendors, customers and consultants. Kaseware defines a security vulnerability as an unintended weakness or exposure that could be used to compromise the integrity, availability or confidentiality of our products and services.

Scope

This policy applies to any digital assets owned, operated, or maintained by Kaseware, including public facing websites.

Our Commitment to Researchers

Trust. We maintain trust and confidentiality in our professional exchanges with security researchers.
Respect. We treat all researchers with respect and recognize your contribution for keeping our customers safe and secure.
Transparency. We will work with you to validate and remediate reported vulnerabilities in accordance with our commitment to security and privacy.
Common Good. We investigate and remediate issues in a manner consistent with protecting the safety and security of those potentially affected by a reported vulnerability.

What We Ask of Researchers

Trust. We request that you communicate about potential vulnerabilities in a responsible manner, providing sufficient time and information for our team to validate and address potential issues.
Respect. We request that researchers make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing.
Transparency. We request that researchers provide the technical details and background necessary for our team to identify and validate reported issues, using the form below.
Common Good. We request that researchers act for the common good, protecting user privacy and security by refraining from publicly disclosing unverified vulnerabilities until our team has had time to validate and address reported issues.

Vulnerability Reporting

Kaseware recommends that security researchers share the details of any suspected vulnerabilities across any asset owned, controlled, or operated by Kaseware (or that would reasonably impact the security of Kaseware and our users) using the web form below. The Kaseware Security team will acknowledge receipt of each vulnerability report, conduct a thorough investigation, and then take appropriate action for resolution.

Upon submission:

  • Reports will be reviewed by our security team
  • Receipt will be acknowledged within a reasonable timeframe
  • Valid findings will be investigated and remediated according to risk and operational considerations
  • We may coordinate with the reporter regarding responsible disclosure timing

Researchers should not publicly disclose vulnerabilities until remediation has been completed or disclosure timing has been agreed upon in writing.

Program Notes

This program is a vulnerability disclosure initiative and does not provide monetary rewards.

Kaseware takes reported vulnerabilities seriously as part of its ongoing security and continuous monitoring practices.