
Protecting Intellectual Property, Supply Chains, and Operations
Pharmaceutical security teams face a global, ever-changing battle against theft, fraud, counterfeiting, and insider threats. Kaseware gives them the tools to take control—streamlining investigations, uncovering critical insights, and protecting high-value assets. With case management, analytics, and compliance reporting in one system, Kaseware helps pharma organizations stay resilient and ahead of risk.


Expert Support for Seamless Onboarding
Our dedicated support team works closely with your organization to ensure a smooth and tailored implementation, providing expert guidance on setup and training across all user levels, and providing long-term support after go-live—so your security team can focus on protecting what matters.
FAQs About Pharmaceutical Security Solutions
Is Kaseware compatible with commonly used pharmaceutical operations software such as an ERP or QMS? Can Kaseware gather data from EMR systems or clinical trial management systems?
Yes. Kaseware can connect via secure API to ERP, QMS, EMR, and CTMS platforms to centralize and correlate data.
Is Kaseware HIPAA compliant? Does it meet FDA requirements for electronic records?
Yes. Kaseware supports HIPAA-compliant data handling, user controls, and audit trails. Its pharmaceutical security solutions align with 21 CFR Part 11 and other FDA e-record standards.
How does Kaseware support and track customer complaints about pharmaceutical products?
Case records can be tagged and tracked by product, location, or batch, with complaint resolution workflows and integrated escalation. Kaseware also provides a customer-facing portal to handle such activities.
What security measures are in place to protect sensitive patient, customer, and asset information?
Granular permissions, encryption, redaction, and secure authentication protect patient and proprietary data.
How is user access managed to ensure proper oversight without compromising information security?
Kaseware includes detailed permission groups, approval chains, and audit logs to balance oversight and security.
Can Kaseware support investigations into clinical trials, including issues with protocols, staff incidents, and compliance violations?
Yes. All entities (people, places, protocols) can be tracked and correlated within cases, with automated alerts and documentation.
Does Kaseware provide complete audit trails, including timestamped information on who accessed and/or edited files?
Yes. Audit logs within the platform’s pharmaceutical security solutions are tamper-proof and exportable for compliance or internal review.
How does Kaseware help maintain compliance with changing regulatory standards?
Custom rules and workflows can be quickly modified to reflect updated requirements and ensure all cases align with current policies. Kaseware can also integrate with compliance-specific software tools, to further manage compliance-related activities.
Can Kaseware scale to manage investigations across multiple facilities, regions, and countries?
Yes. Multi-tenancy, time zone support, and language translation make Kaseware enterprise-ready.
GET A LIVE, CUSTOMIZED DEMO
Discover how Kaseware streamlines compliance and incident tracking for pharma security teams—book your demo now.