By Sarah Crank
Six Month Status Report
I recently passed my six-month mark at Kaseware. That milestone came as a surprise to me because somehow, it feels like I’ve been working at Kaseware a few weeks and six months all at the same time. While time flew by, the current state of the world made my first three months a very interesting and uniquely challenging experience.
Kaseware During a Pandemic
About a week into my time at Kaseware, COVID-19 restrictions came down in full-force. Denver’s Stay-At-Home Order was put into place and I had to learn a new job remotely.
There were several moments of confusion and laughter as the world learned how to telecommute at the same time. I can’t count the number of times I heard, “Sorry I’m late. I was having issues connecting to the video call,” or “Sally, I think your mic might be muted.”
Adapting to Remote Work
Fortunately, the Kaseware team is made up of some of the most intelligent people I’ve ever met. They made sure that the transition to remote work was nearly seamless from a technical standpoint. I couldn’t believe how simple it was to switch an entire office to remote work overnight.
That said, what surprised me the most was the fact that the support for our customers didn’t stop for one moment during the chaos of a worldwide pandemic and civil unrest. I watched as our developers, sales team, customer operations team, and advisors all worked tirelessly. It was their goal to make sure that every client had the resources they needed to continue working in a pandemic.
The team’s ingenuity in a time of crisis was amazing to witness. They came up with alternative ways to use our graphing analytics to map out COVID-19 exposures. Alternatively, they helped a client set up geofences to monitor coronavirus cases and keep their officers safe. We even managed to deploy a Fortune 50 customer and roll out the latest software upgrade while working remotely. Our latest release 3.11 is jam-packed with new features and integrations.
Moving Forward
It has been clear to me from the start that Kaseware’s customers have incredibly important roles in their companies and in society. Any stop in their work can cost a fortune or even cost lives. The thought that we were able to provide support for so many people during this hectic time was truly gratifying.
And now finally, after what seemed like years, I’m back in the office. The world is not the same as it used to be, and it may not be for some time, but Kaseware keeps moving forward. We are getting ready to go live with more clients in the coming months and are constantly improving upon the software. I can’t wait to see what our team comes up with next to help make our customers’ lives easier.