Kaseware Launches 24/7 Customer Support for Mission-Critical Operations

New premium support tier provides always-on access to expert assistance—because investigations don’t stop at 5 p.m.

At Kaseware, we understand that investigative work doesn’t follow a typical schedule. Emergencies unfold at all hours, and the need for reliable, responsive support doesn’t pause after business hours. That’s why we’re proud to introduce 24/7 customer support—a new premium service available to clients within our Connections and Enterprise packages.

This offering is designed for agencies and organizations that can’t afford delays, ensuring uninterrupted access to technical assistance, product guidance, and troubleshooting whenever it’s needed most.

Elevating the Standard for Investigative Support

Kaseware’s 24/7 support offers more than just extended availability. It delivers continuous access to experienced product experts who are ready to assist with platform navigation and urgent issues—no matter the time.

Whether you're handling an unfolding incident in the middle of the night, coordinating a large-scale operation across time zones, or simply working outside of standard business hours, help is now only a call, email, or ticket submission away.

This means your team can move faster, avoid delays, and continue serving your mission without interruption. It’s support that works on your schedule.

Why 24/7 Matters to the Public Safety and Security Community

Investigators, analysts, and security professionals are often tasked with making real-time decisions under pressure. A platform issue or access delay—even a minor one—can quickly compound when time is of the essence.

With Kaseware’s 24/7 support, agencies no longer need to wait until morning for critical help. Immediate access to technical assistance ensures your teams stay operational, your systems stay secure, and your cases continue to move forward.

This added responsiveness can make a significant difference for teams that rely heavily on Kaseware’s platform for investigations, intelligence sharing, and situational awareness. It’s a service designed for those who can’t afford to wait—and who deserve to know they’re fully supported at all times.

What's Included in 24/7 Support

This new service provides full access to our expert support team, 24 hours a day, 7 days a week. Clients receive priority-level assistance via multiple communication channels, including phone, email, and ticket submission, ensuring rapid response for critical issues.

Our support team is not outsourced or generalized. You’ll be speaking with professionals who understand the Kaseware platform inside and out—people who can offer thoughtful, relevant solutions, not just scripted answers.

Ready to Enable 24/7 Support?

Kaseware’s 24/7 support is available now to Connections and Enterprise customers. If your organization needs always-on access to expert technical support, connect with us to learn more.

Because when your mission continues after hours, your support should too.