We’re Hiring!

Aug 20, 2019 | Company News

By Korinne Condie

Our team is rapidly growing! We’re looking for excellent candidates to help us meet the demand for our state of the art investigative software.

  1. Looking for a new job that you actually get excited to go to on Monday morning?
  2. Interested in working in a field that you might not have thought of before but is incredibly exciting and interesting?
  3. Do you love a new challenge every day?
  4. Want to work for a small, startup company where there is a chance to grow exponentially and become a part of a family? (not a company, we’re family here)
  5. Want to look out your window and see the Rocky Mountains every day?

Then check out our job openings! We are currently looking for a Senior Software Engineer, a DevOps Engineer (Azure and AWS), a Junior Software Development Engineer in Test and a Junior Customer Success Specialist.

Senior Software Engineer

We are looking for an experienced JavaScript developer who is highly motivated and can keep up with a driven, highly competent team. You will be making significant contributions to the development of the product and the team, and eventually evolve into our development team lead as the company grows.

REQUIRED Experience

  1. JavaScript with One or More Modern Frameworks, 3 – 6 years (Required)
  2. Java Programming, 3 years (Required)
  3. Agile Software Development, 1 – 3 years (Required)
  4. Sencha ExtJS Framework, 1 – 3 years (Preferred)
  5. Apache Cordova, 3 years (Preferred)
  6. Java REST Backend, 2 – 3 years (Preferred)
  7. Gitlab, 1 year (Preferred)
  8. Education: Bachelor’s (Required)

Required Skills

  1. Demonstrated expertise developing JavaScript applications with one or more modern JavaScript frameworks
  2. Motivated self-starter who can identify issues, research solutions, and bring them to the team for implementation
  3. The ability to work well with a small, agile, highly competent team

Preferred Skills

  1. Experience with the Sencha ExtJS framework. While experience with this framework is a plus, we are more interested in experienced and driven candidates who can quickly learn new things (including frameworks)
  2. Full-stack development experience, specifically with Java REST backends

DevOps Engineer (Azure and AWS)

We are looking for an experienced DevOps engineer who wants to develop the day-to-day operations of maintaining, updating, and building all current and future environments (dev, test, production, etc.) You will work for and report directly to the CTO, and lead a growing DevOps team. 

REQUIRED Experience

  1. Managed complex applications deployed to AWS or Azure cloud environments.
  2. Experience automating Azure or AWS cloud deployments.
  3. Managed complex applications deployed using Kubernetes.
  4. Monitored complex cloud based applications for errors and performance.
  5. Extensive Linux system administration skills.
  6. Education: Bachelor’s in Computer Science, Computer Information Systems, or related field (Required)

Required Skills

  1. Docker
  2. Kubernetes
  3. AWS or Azure Clouds
  4. CI/CD Pipelines
  5. Linux
  6. Persistent Databases in Docker/Kubernetes

Preferred Skills

  1. Azure Government Cloud
  2. Azure Public Cloud
  3. Gitlab CI/CD

Junior Software Development Engineer in Test

We are looking for a driven software engineer, interested in learning new technologies and picking up concepts quickly, who will be responsible for testing new software features, while also writing code to automate the testing of the existing platform. You may also be asked to write unit tests in both JavaScript and Java.

REQUIRED Experience

  1. Education: Bachelor’s in Computer Science, Computer Information Systems, or related field (Required)

Required Skills

  1. Demonstrated ability to identify software defects, whether via a class project or your own hobby project.
  2. Please be prepared to discuss and/or demonstrate your software test experience in-depth

Preferred Skills

  1. Experience with JavaScript and Java.
  2. Experience with Linux.
  3. Experience with version control (git preferred)
  4. Experience with an automated testing tool

Junior Customer Success Specialist

We are looking for a Customer Success Specialist who will manage and resolve support tickets from the Kaseware customer base and ensure a successful customer experience throughout the process. You will learn the system to a point of being comfortable providing technical demos and recurring training to current customers, assisting and performing testing for both new and existing functionality prior to release of new software, and creating and modifying technical, client-facing support documentation.

REQUIRED Experience

  1. Acted as front-line support, ensuring all support tickets are proactively managed throughout their lifecycle and are regularly updated with active client communications
  2. Resolved first line support issues and where necessary liaise with clients, internal customers, and support partners in order to resolve support issues
  3. Talked clients through a series of actions, either via phone, email or video, until the issue has been resolved
  4. Created, updated and maintained internal and client-facing technical documentation, to include user guide, processes documents, etc.
  5. Anticipated details of future projects and additional customer needs by communicating directly with customers and staying informed of relevant trends and industry news

Required Skills

  1. Background in Customer Support / Service Desk
  2. Demonstrable Customer Service characteristics; good spoken, written and verbal communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders
  3. Excellent problem-solving skills
  4. Ability to provide step-by-step technical help, both written and verbal
  5. Strong technical writing skills
  6. Disciplined, self-organized and motivated to learn and improve in a busy and changing environment
  7. Good understanding of computer systems, mobile devices and other tech products
  8. Ability to diagnose and troubleshoot basic technical issues

Preferred Skills

  1. Familiarity with help desk software (eg. FreshDesk, Zendesk)
  2. Bachelor’s degree in Information Technology, Computer Science or relevant field
  3. Hands-on experience with Windows/Linux/Mac OS environments

 

If you or someone you know sounds like a good candidate, please apply here. And direct any questions you might have to support@kaseware.com.

Korinne Condie is the Director of Customer Success at Kaseware. She is a former government contractor with extensive experience in system engineering, operations and customer success within both government and corporate organizations.

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