Support & Training
Kaseware is more than just a product, it is a partnership.
Signing on is just the first step. We will be walking with you every step of the way — from developing user stories and data migration, through implementation and organizational change management. Kaseware is more than just a product; it is a partnership that includes:
Consultative System Experts
Our team has extensive experience in the investigative space, and will be working closely together with your team to strategize solutions and configurations for your new system.
Dedicated Customer Success Manager
A member of our customer success team will be dedicated to your project, and they will be partnering with you through the entire project. Whether it’s answering questions, providing tailored training or developing a detailed project plan, they are there to ensure you are getting the support you need.
We are frequently releasing new functionality and feature requests—all at no cost to you. New feature requests and functionality come from each and every one of our users; we are developing the system together.
Questions, issues, feature requests—our support team is ready to assist with whatever you may need. And your support comes from not only a dedicated team but from the very experts that built the system. World-class support is a team effort, and everyone at Kaseware is dedicated to providing quick, comprehensive, and personalized support.
We provide training before, during, and after installation, to ensure your users are getting the most out of the system. And as business needs change, new users come onboard or a new feature is released, we are there to provide additional, tailored training just for you.